1. General Information

Settes B.V. ships worldwide and aims to ensure timely and secure delivery of all orders. This Shipping Policy outlines the available shipping options, delivery times, and related terms.

2. Shipping Destinations

We currently offer worldwide shipping. However, certain countries may have restrictions. If we are unable to ship to your location, we will notify you upon order placement.

3. Shipping Methods & Estimated Delivery Times

Shipping times vary depending on your location and the chosen shipping method. Estimated delivery times:

• Europe: [X] business days

• United States & Canada: [X] business days

• Asia & Oceania: [X] business days

• Rest of the World: [X] business days

Shipping times are estimates and do not account for potential customs delays or unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method. Additional fees such as import duties, taxes, or customs charges are not included in the shipping cost and are the responsibility of the customer.

5. Customs, Duties & Taxes

For international orders, the recipient is responsible for all customs duties, import taxes, and other local charges. These fees are determined by local customs authorities and must be paid upon delivery.

6. Order Processing & Handling Time

Orders are processed within 2 business days after payment confirmation. Processing times may be extended during peak seasons or due to high demand. You will receive a confirmation email with tracking details once your order has been shipped.

7. Tracking Information

All orders include a tracking number. Once your order has shipped, you will receive an email with tracking details. Please allow [X] hours for tracking updates to appear.

8. Shipping Delays

While we strive for timely delivery, external factors such as customs clearance, weather conditions, or carrier issues may cause delays. Settes B.V. is not responsible for shipping delays beyond our control.

9. Lost or Stolen Packages

Settes B.V. is not responsible for lost or stolen packages. If your order is marked as "delivered" but has not been received, please contact the shipping carrier directly. If you believe your package is lost, contact us at info@settes.nl, and we will assist you in filing a claim with the carrier.

10. Damaged Shipments

If your package arrives damaged, please document the damage with photos and contact us at info@settes.nl within 48 hours of delivery. We will work with the carrier to resolve the issue.

11. Contact Us

If you have any questions about our shipping policy, please reach out to info@settes.nl.